Frequently Asked Questions
Everything you need to know about your ClubOcean experience.
How long does shipping take for my order?
Standard shipping typically takes 5-10 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your package's journey.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. If you need a different size or style, simply visit our returns portal to initiate an exchange.
Which payment methods do you accept?
ClubOcean accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'buy now, pay later' options through Klarna and Afterpay.
How do I ensure I choose the correct size?
Each product page features a detailed sizing guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
Are your products ethically manufactured?
Yes, sustainability and fair labor are core values at ClubOcean. We partner exclusively with certified factories that provide safe working conditions and fair wages to all employees.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.